We build the technology businesses run on
Turning Point is a full-service IT infrastructure and technology consultancy. We design, deploy, and support the systems that power restaurants and food service, hotels and resorts, retail, aviation, entertainment venues, professional services, and private residences.
With 70+ active clients, 15+ datacenters built, and a team of 20+ engineers, we deliver onsite across the United States and remote support worldwide.
70+
Active Clients
100+
Merchants
15+
Datacenters Built
24/7
Support
How we work
We are not a reseller. We are not a break-fix shop. We are an engineering-led consultancy that designs technology environments from architectural plans through production deployment and provides ongoing 24/7 support through our in-house call center.
Every interaction is tracked through our proprietary CRM platform. Every client has a dedicated account team. Every issue is resolved, no ticket falls through the cracks.
Authorized dealer
Turning Point is an authorized Global Payments dealer. We process payments through Global Payments and install EMV and POS hardware on the system you already run, for restaurants, bars, retail, and multi-location brands. Combined with PAX payment terminals and full PCI DSS 4.0 compliance services, we cover the entire payment technology stack.
Leadership
The team behind every Turning Point engagement.
Adrian De Pamphilis
Chief Executive Officer
Adrian leads Turning Point, setting the direction for a consultancy that pairs payment processing and POS hardware with the full IT platform clients run their operations on. He keeps the company focused on a simple promise: work with the systems a business already has, install and support them with a white-glove team, and process payments through Global Payments. Under his direction the firm serves clients nationwide across hospitality, aviation, professional services, and private residences.
Phil Kilpatrick
Director
Phil serves as Director, bringing the industry relationships and operational perspective that shaped Turning Point into a processing-led, software-agnostic practice. He champions the white-glove standard that defines how the team installs and supports payments, POS hardware, and the infrastructure around them. His focus stays on long-term client relationships and on keeping the work grounded in what each business actually needs.
Mauricio Bertoldo
Chief Technology Officer
Mauricio is responsible for the technical architecture behind Turning Point engagements: payments and PCI on existing POS environments, enterprise networking, cloud and on-premise infrastructure, security and surveillance, and the systems that tie them together. He sets the engineering standards the team builds to and leads the design of multi-site, business-critical deployments. His emphasis is on infrastructure that stays reliable and supportable long after the install.
Cindy Lang
Sales Director
Cindy leads sales, guiding prospective clients from a first conversation through to a deployment plan that fits their environment. She focuses on understanding how a business already operates before recommending anything, keeping engagements grounded in the processing-led approach rather than a product pitch. Her work connects the commercial and the technical side of every engagement.
Chris Kim
Data Analytics Director
Chris turns operational and transaction data into insight clients can act on. He builds the reporting and analytics that help businesses understand their payments, performance, and infrastructure across multiple locations. His focus is on making complex, multi-site data clear and useful for decision making.
Becky Smith
Finance Director
Becky oversees the financial operations that keep Turning Point engagements predictable and well run. She manages budgeting, billing, and the financial side of long-term client relationships. Her focus is on transparency and on giving clients clarity on the commercial side of their projects.